Your privacy

Anglia Educate is an online tutoring service run by Ali and Nadia, based in London (NW7), United Kingdom. It is not a limited company. We decide how your information is used, which makes us its "data controller" under UK data protection law.

Questions about this policy or your information go to [email protected].

Your account

Your name, email address and password, whether you're a student, parent or tutor, and, if you give them, your phone number, school, level, exam board, exam year and a profile photo. Your password is held by our sign-in provider in a form nobody can read, including us.

If you sign in with Google or Microsoft

Your name, email address and profile picture from that account. We don't receive your password, and we can't see your email, files or contacts.

Learning records

Subjects and exam boards, previous, current and target grades, how you rate your own study skills, task answers, quiz answers and scores, how confident you feel about each topic, weekly plans and the reflections you write in weekly check-ins, and the marks, feedback and notes tutors write about your progress.

Messages

Messages students and parents exchange with tutors through the site.

Payments

Which plan you're on and whether it's active. Card details go straight to Stripe; we never see or store them.

Enquiries

If you use our contact form or the chat on our demo pages: your name, email address, phone number if you give it, and your message. If you ask for a free-trial code: your email address, so we can send it. We keep only a scrambled copy of that address, which can't be turned back into it.

Your browser

We use your browser's own storage to keep you signed in, to save task answers you haven't sent yet, and to remember small things, like a trial code you've been sent. Anglia Educate sets no cookies. Lesson videos from YouTube and Vimeo, and Stripe's payment pages, may set their own. Vercel counts page visits without cookies.

• To teach: lessons, tasks, marking, feedback, plans and progress reports. This is the service you or your parent signed up for (a contract).
• To keep parents informed: a linked parent sees their child's progress and can message tutors (a contract).
• To take payment and keep records: (a contract, and the law, which requires us to keep financial records).
• To answer enquiries and send trial codes you ask for: (our legitimate interest in replying to you).
• To keep the site secure and working: for example, limiting repeated attempts and fixing faults (our legitimate interest in running a safe service).

We don't use your information for advertising, and we don't sell it.

We use Claude, an AI made by Anthropic, in three places:

• Tasks: it receives the questions, the mark scheme and the student's answers, but not their name or email, and suggests marks and feedback. A tutor can check and change them. If no tutor has reviewed them within 30 minutes, the suggested marks are released to the student automatically. Work the AI isn't sure about waits for a tutor instead. Students and parents can always ask a tutor to look again.
• Weekly feedback: it receives the student's recent scores and the reflection they write in their weekly check-in.
• Message drafts: a tutor can ask it to draft a reply to a student. It sees the student's name and the recent messages in that conversation, and the tutor edits and sends the reply.

Anthropic does not use information sent through its business service to train its AI.

Students can type a question into the search box, such as "where's my quiz for this week?". Most questions are answered by the site itself, and nothing leaves it.

If the site can't work a question out, the student can choose Ask for help. Only then is the question they typed sent to DeepSeek, an AI company based in China, which picks the page that answers it. We remove email addresses and phone numbers first, and send nothing else: no name, account, marks or work.

When a student starts a question to our tutors, the site suggests questions about the topics they found hardest. To write them, DeepSeek is sent the names of up to three topics from the exam board's syllabus, such as "Osmosis". The site picks the topics from the student's marks, but sends no marks, name, account or work.

DeepSeek stores what it receives in China and may use it to improve its AI. That's why students shouldn't type their name or anything personal into the search box.

Inside Anglia Educate, a student's work and records can be seen by our tutors and by parents or guardians the student has linked to by sharing their invite code. A parent can only ever see their own linked children. Private notes tutors keep about a student are seen only by tutors.

Outside it, these services handle data for us, only to run the platform:

WhatsApp, YouTube and Vimeo also handle what you do with them under their own privacy policies. We'd share information with anyone else only if the law required it.

Our main database is in the EU, which UK law treats as protecting data to the same standard. Some of the services above are based in the USA. When data goes there, we rely on the protections UK law requires, such as the UK's approved contract terms or the UK–US data bridge.

DeepSeek is based in China, which UK law does not treat as protecting data to the same standard. That's why it receives so little: only a question a student types and chooses to send, with email addresses and phone numbers removed, and the names of syllabus topics.

• Accounts: for as long as the account is open.
• Learning records (plans, quiz and task results, marks, revision history and tutor notes): kept while a plan is active or paused. Pausing, or a payment that hasn't gone through, never deletes anything. If a plan is cancelled, they're permanently deleted 7 days after it ends, and removing a subject does the same for that subject. Coming back within the 7 days keeps everything.
• Deleting an account: email us to ask. There's then a 7-day window to change your mind, after which the account and its records are permanently deleted.
• Cleared automatically: unsent task drafts after 30 days, conversations 30 days after the last message once a tutor has replied, and records of past live lessons after 7 days.
• Payment records: Stripe keeps its record of past payments, and we keep financial records for six years, as UK tax law requires.
• Enquiries: we keep these for 12 months so we can follow up, then they're deleted automatically. Ask and we'll delete yours sooner.

You can ask us to:

• give you a copy of your information
• correct anything that's wrong
• delete your information
• stop or limit how we use it, or object to it
• send your information to you or another service in a usable format

Email [email protected] and we'll reply within one month. A parent or guardian can make these requests for a child. If you're unhappy with how we've handled your information, you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113. We'd appreciate the chance to put things right first.

When you type your school, we suggest names from the UK's official lists of schools. The list is downloaded to your device and searched there, so nothing you type is sent anywhere until you save it.

It contains public sector information from the Department for Education, the Welsh Government, the Scottish Government and the Department of Education (Northern Ireland), licensed under the Open Government Licence v3.0.

If we change how we use your information, we'll update this page and the date at the top. For a significant change, we'll tell account holders by email.